Shipping Small Pack
Yorktown Organics ships small packages by UPS anywhere in the Continental U.S. Delivery times are generally 1-3 business days throughout the lower 48 states. If you want four bags or less, this is the way to go! NOTE: Multiple 40 lb bag orders will be split into individual orders for shipping.
Important Information for Receiving Shipments by Freight “LTL”
If you think you might be interested in ordering a larger quantity of our products by freight (a pallet can hold up to 1,000 lbs, or our totes hold 1,000 – 2,000 lbs), please note that shipping by freight is very different from shipping a small package to your residence. It requires you to follow certain steps but is the most economical way to order in bulk.
Practically speaking, shipping by freight or “LTL” (Less Than Truckload) means that an 18 wheeler tractor trailer will turn up at your residence or farm. It must be able to freely access your property and turn around. Drivers are responsible for their rigs and are free to reject the delivery if they feel their vehicle might be damaged. It is a good idea to ensure that your driveway is dry, and clear of any tree limbs and branches. Most trucking companies are very reluctant to risk their expensive rigs over a dirt or gravel road. Please do not assume that a route accessible by automobile will work for an 18 wheeler. To avoid surprise charges, note that the delivery address is residential, if it is not clearly a business. If this is your first time ordering delivery by motor freight or you are unsure, please call us before ordering to avoid delay, disappointment and extra fees. 1-815-438-2543
You must be prepared to receive the shipment properly by accepting the shipping company’s Bill of Lading. The Bill of Lading is a legal document of title for the goods being shipped. All our freight shipments are carefully weighed and photographed prior to departure. They have labels which advise customers to inspect for any damage prior to legally accepting the shipment.
Freight companies will only give credit for goods damaged in transit if the driver acknowledges and documents the damage on the freight company’s copy of the Bill of Lading.
If you receive a pallet shipment and it has damage, you must complete the following steps or the carrier will not cover the damage claim:
- Driver must note ALL damages in detail (ie. exact items and quantity) on the Driver Bill of Lading and must sign
- You need to take pictures of the damaged freight
- You must fill out a Freight Damage Form and submit to info@yorktownorganicfeed.com and we will file this for you on your behalf with the carrier
Lastly, please note that the driver is not responsible for unloading the shipment. You are. If the delivery is to a shipping dock and you have a forklift, or if you have a tractor equipped with pallet forks then you can easily unload the pallet shipment. If you do not, you require a truck with liftgate service. A truck equipped with a liftgate mechanism will lower the pallet to the ground. Shipping companies will charge an extra fee for this service.
Your Order
We take online orders 24/7 at our online store. Please click here to place your order. You can also place an order with our national customer service team by telephone at 1-815-438-2543 Monday through Thursday 8:00 AM to 4:00 PM or Friday 8:00 AM – 12:00 PM CST. We can never accept an order left by voicemail. You will receive an automated email from us confirming that we have received your order once we have initiated it, and again when we ship it. Please check the accuracy of your order immediately when you receive the email. We are only responsible for shipping what is on the order. The second email has your tracking number. No email from us? Please check your spam or junk folder. Can’t find it? Email us at info@yorktownorganic.com or call us at 1-815-438-2543 to confirm that we have your order.
How quickly do you ship after I place my order? We typically ship (Monday through Friday) in-stock items within 1 to 2 business days after we receive your order. Our order cut-off time is 2:00 PM CST. Orders received before the cut-off typically ship the next business day. Orders received on Friday before 10 AM ship Monday.
Abuse Policy
Please note that Yorktown Organics has zero tolerance for abusive language, profanity or threats. Yorktown Organics associates have been instructed to immediately terminate all communications in the event of an individual becoming abusive.
Payment Cards
We accept debit or credit cards branded by Visa, Mastercard, Discover, American Express.
Personal Checks
We do not take checks as a form of payment online, you may pay by cash or check in person at our Tampico, IL location. You may opt for ACH payment online.
Custom Feed Blends
At customer request, we can prepare customized feeds for ground corn, Turkey Starter, or Turkey Grower. Please contact us at 815-438-2543 for all custom orders and information.
Returns, Exchanges and Refund Policy
We guarantee Yorktown Organic products such as our feeds and minerals. If you purchased the feed from us directly and it is flawed or defective, please call us right away at 815-438-2543. We will need photographs and documentation of the problem as well as the lot number on the bag.
If you receive a pallet shipment and it is damaged, you must have the driver record the damage upon delivery, on the freight company’s bill of lading. Freight shipping companies will only give credit for goods damaged in transit if the driver acknowledges and documents the damage on the freight company’s copy.
If you received a small package that has been damaged in transit, please take photographs of the damage and contact us right away.
In the event you wish to return an item you purchased directly from us, please contact us at 815-438-2543.